My disastrous experience buying from “Earth’s Most Customer-Centric Company” drove me to find a local paint shop. Not that they will even notice.Īnyway, this rant-filled story has a happy ending. Oh, and decided to email thousands of people about the experience. Now apoplectic with rage, I did what everyone else does, and gave up. The link they gave me to review their rubbish delivery also wouldn’t accept the review, because the system had no record of any delivery being made (surprise, surprise – it never got to me). I also tried to give a stinking review on the website, but Amazon politely declined my kind offer of slagging off their service because the problem wasn’t related to the product I was reviewing. Umm, I’m not sure this is going very well.Īnyway, when the third package got dropped in Paris, and my 3 day delivery had turned into 3 weeks, I blew my top and cancelled the order. Me: Surely you need to change how you package it or use a different courierĪmazon guy: I understand your concern, not to worry about it, cause my colleague has already contacted the carrier on your behalf to make sure the packaging is at it’s best, to make sure you receive the replacement order that he had created for the items with the best packaging for your convenience. Below follows a transcript of one particularly helpful discussion. I then made the silly mistake of trying to complain and was passed amongst various relatively incompetent people. 5 days later the same thing happened – package damaged in transit, Amazon didn’t know until I informed them. Eventually they agreed to dispatch another can. Amazon itself still didn’t realise this for some reason so I spent another hour trying to inform them that their own package had been damaged in transit. I tracked the package and found that the can had been dropped en route in Dax. I ordered some (and it ain’t cheap) on July 19th with 3 day delivery. After about 3 hours of online research I found what I reckoned would be a good solution (though of course I hadn’t actually spoken to anyone about it, as speaking is soooo last century). So, what does a modern person do when trying to acquire something they have no idea about? Go to Amazon of course.

Floor 3d painting